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General questions:
This category addresses broad inquiries about the Umroo Jemaah Tracker App, its purpose, and its benefits. It provides a comprehensive overview, helping potential users understand the core functionalities and advantages of the app.
The Umroo Jemaah Personal Tracker App is a complete solution designed to enhance the group experience by providing features such as real-time tracking, personalized itineraries, and emergency assistance for Umrah and Hajj participants or any kind of tours.
The app is designed for individuals, groups, and travel agencies organizing Umrah, Hajj and tours.
You can sign up by downloading the app from the app store, however we work close with travel agencies for registration and onboarding.
The app offers different pricing plans: a free plan for agencies, an individual plan at RM89 per user, and a group plan at RM79 per user.
Key benefits include enhanced safety through real-time tracking, better communication, personalized itineraries, and quick access to emergency assistance.
License usage:
It provides detailed information on how to set up and use the app across different devices, how to link accounts with guides, and what to do in case of device loss.
The app can be installed by downloading it from the Apple App Store or Google Play Store. Follow the installation instructions provided in the app store.
Yes, you can use the app on multiple devices, but each device must be linked to the same account using the QR code or other authentication methods.
During the registration process or from the account settings, you can enter the details of your Mutawif to link your account and receive personalized guidance.
If you lose your phone, you can log into your account on another device to continue using the app. It is also recommended to inform your Mutawif or group leader immediately.
Support & updates:
Explains the various levels of customer support available based on different pricing plans and provides guidance on how to report issues, receive updates, and suggest new features.
Support varies by plan: basic support is available for the free agency plan, while enhanced and priority customer support are provided for group plan users.
You can report issues directly through the app by navigating to the support section and submitting a detailed description of the problem. Alternatively, you can contact customer support via email or phone.
Yes, the app will automatically receive updates if your device settings allow it. Ensure your device is set to accept automatic updates from the app store.
The app is regularly updated to fix bugs, improve performance, and add new features. Users are notified of significant updates through the app.
Yes, users can suggest new features by accessing the feature request form within the app. These suggestions are reviewed by the development team for potential inclusion in future updates.